Senior Analyst – Data and Reporting, Customer Operations

Job Category: IT/SW-Service
Job Type: Full Time
Job Location: Bangalore

Role and Responsibilities:

  • Develop models and analyze complex data with attention to trends, patterns, and statistical relevance
  • Derive and present data-driven insights that tell a “story” with appropriate data visualizations 
  • Track and provide detailed analysis for a set of Key Performance Indicators, identifying trends and key drivers of results
  • Maintain standard reporting across multiple teams and metrics, including forecasts and progress to plans
  • Consolidate information into cohesive written summaries for use in executive management updates
  • Evolve, or design, build and maintain reporting tools, models, visualizations and dashboards that uncover opportunities and drive strategic decision-making 
  • Develop and standardize analytical methodologies to improve our team’s operational processes
  • Ensure data integrity and partner with appropriate cross-functional teams to problem solve any data discrepancies or gaps
  • Provide ongoing operational support and one-off data pull requests for initiatives across the Customer teams

Essential Qualifications:

  • 4+  years of work experience in data analytics, management consulting or another quantitative role
  • Advanced Excel skills, and proficiency in SQL and ability to perform complex modeling with large volumes of data
  • Advanced experience using tools including Salesforce and Metabase for reporting, data modeling and data visualization
  • Data-driven, detail-oriented individual who is passionate about uncovering the true drivers of a business
  • Analytical mindset with demonstrated ability to work through complex, ambiguous problems using data
  • Ability to translate data into a clear story with key insights; presents data in a clear and concise manner, both written and orally
  • Self-motivated, curious, and rapid learner who is comfortable working in ambiguity
  • Thrives in a fast-paced and dynamic environment
  • Highly organized and collaborative; able to work with cross-functional stakeholders and multiple deliverables at any given time
  • Strong interpersonal, verbal, and written communication and presentation skills
  • Experience with SAAS metrics, B2B experience a plus
  • Previous startup experience strongly preferred
  • Bachelor’s or Master’s degree in Statistics, Mathematics, Engineering or related field

Salary:

Best in Industry standard

Location:

Bangalore

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